Privacy Policy

At Akim Travel Luxury Car Rental (operated by Akim Travel & Tours Sdn Bhd), we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, address, date of birth
Identification Documents: Driver's license, passport, IC number
Payment Information: Credit/debit card details, billing address
Rental Information: Booking history, preferences, vehicle usage data
Technical Information: IP address, browser type, device information

2. How We Use Your Information

Process and manage your car rental bookings
Verify your identity and driving credentials
Process payments and issue refunds
Communicate about your bookings and provide customer support
Send promotional offers and newsletters (with your consent)
Improve our services and website experience
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your data with:

Payment processors to complete transactions
Insurance providers when required
Law enforcement when legally obligated
Service providers who assist our operations

4. Data Security

We implement appropriate security measures including:

SSL encryption for data transmission
Secure payment processing
Regular security audits
Access controls and authentication

5. Your Rights

Under PDPA Malaysia, you have the right to:

Access your personal data
Correct inaccurate data
Withdraw consent for marketing communications
Request deletion of your data (subject to legal requirements)

6. Cookies

Our website uses cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

7. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer.